22dhk Privacy Policy — Your Information Is Our Responsibility

1. Introduction and Purpose of This Policy

22dhk is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how 22dhk collects your personal information, the purposes for which it is used, and how we keep that information secure.

Using our platform means you acknowledge that you have read the terms of this privacy policy and agree to abide by them. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

Only individuals aged 21 or older may use the 22dhk platform. We do not knowingly collect information from any underage person.

2. What Information We Collect

We collect various types of information during registration and use of 22dhk services. The information collected is listed below by category:

2.1 Information You Provide Directly

This includes information you enter into our platform yourself:

• Full name, date of birth, and national identity details
• Email address and mobile number
• Residential address
• Financial transaction details (bKash, Nagad, or Rocket account numbers)
• Documents submitted for identity verification

2.2 Automatically Collected Information

When you use the 22dhk platform, the following information is collected automatically:

• IP address and device identification details
• Browser type and version
• User activity logs (login times, gameplay history)
• Session data collected via cookies and similar tracking technologies
• Approximate location information (IP-based)

2.3 Information Received from Third Parties

We may sometimes receive information from identity verification service providers or payment processors. This information is used solely to confirm your identity and ensure financial security.

3. Purpose of Using Your Information

Information collected by 22dhk is used for the following legitimate purposes:

• Account Management: To create, verify, and maintain your 22dhk account.
• Financial Transactions: To process deposits and withdrawals and to prevent fraud.
• Identity Verification: To confirm age and comply with Anti-Money Laundering (AML) regulations.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Platform Improvement: To improve service quality and add new features.
• Relevant Communications: To send important updates, security alerts, and account notifications.
• Responsible Gaming: To identify problematic gaming behaviour and provide assistance.
• Legal Obligations: To comply with applicable laws and regulations.

4. Cookie Policy

The 22dhk platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the platform. Without these, login and maintaining a secure session are not possible.
• Performance Cookies: Used to analyse website usage and monitor performance.
• Functional Cookies: Used to remember your preferences (such as language selection).
• Security Cookies: Help prevent fraud and unauthorised access.

4.2 Cookie Controls

You can block or delete cookies by changing your browser settings. Keep in mind that disabling essential cookies may prevent some important features of the 22dhk platform from working.

5. Data Security Measures

22dhk applies industry-standard technical and administrative measures to protect your personal information. Our security framework ensures the following:

• SSL/TLS Encryption: All data transmissions are protected by strong encryption technology.
• Secured Database: Personal information is stored in encrypted form on secured servers.
• Two-Factor Authentication: An additional security layer to prevent unauthorised access to your account.
• Regular Security Audits: Our systems are regularly tested for security vulnerabilities.
• Access Controls: Only authorised staff may view your information, and only when necessary.
• Staff Training: All staff receive regular training on data protection.

Although we strive to ensure the highest level of security, no method of transmitting data over the internet is one hundred percent secure. We continuously work to improve our security measures.

6. Data Retention Period

22dhk retains your personal information only for as long as necessary. The data retention policy is outlined below:

• Active account data: For as long as the account remains active.
• After account closure: For a period determined by legal and regulatory requirements.
• Financial transaction records: For the period required under Anti-Money Laundering regulations.
• Customer support communication records: For a defined period to ensure service quality.

Once the retention period ends or the data is no longer needed, it is securely deleted or permanently anonymised.

7. Data Sharing and Disclosure

22dhk does not sell your personal information to any third party. However, specific information may be shared in the following limited circumstances:

7.1 Service Provider Partners

Trusted third-party service providers are involved in operating our platform, such as payment processors (bKash, Nagad, Rocket), identity verification services, and IT infrastructure providers. These organisations receive only the information necessary to perform their services and are required to comply with our privacy policy.

7.2 Legal Obligations

Required information may be disclosed in response to a court order, government directive, or a valid request from a law enforcement agency.

7.3 Corporate Changes

In the event of a business restructuring, merger, or acquisition, user information may be transferred to the new entity. We will notify users appropriately before any such change takes place.

8. User Rights

As a user of the 22dhk platform, you have the following rights regarding your personal information:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request deletion of your information.
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Data Portability: You have the right to receive your information in a structured format.
• Right to Withdraw Consent: You can withdraw your consent at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable time. Please note that some information may not be deletable due to legal obligations.

9. Information of Minors

22dhk is a platform intended only for individuals aged 21 or older. We do not knowingly collect or store personal information from any underage person.

An age verification process is followed at the time of registration. If it comes to our attention that information from a minor has been collected, we will immediately delete that information and close the associated account.

If a parent or guardian believes their underage child is using 22dhk, please notify our support team immediately.

10. International Data Transfers

In some cases, your personal information may be transferred to servers or service providers located outside Bangladesh. Such transfers occur only when:

• Adequate data protection laws are in place in the destination country.
• Applicable contractual safeguards are in place.
• You have given consent for the transfer or it is legally justified.

In all data transfers, we ensure the same standard of security and privacy regardless of the destination.

11. Third-Party Links and Services

The 22dhk platform may have integrations with payment service providers such as bKash, Nagad, and Rocket. These third parties have their own privacy policies, and 22dhk is not responsible for their data collection and processing practices.

We recommend that you familiarise yourself with the privacy policies of any third-party service before using it.

12. Changes to This Policy

22dhk reserves the right to update or change this privacy policy at any time. When significant changes are made, we will:

• Update the "Last Updated" date at the top of the page.
• Send a notice of the changes to your registered email.
• A notification may be displayed when you log in to the platform.

Continuing to use the platform after any changes means you are considered to have agreed to the updated privacy policy. We therefore recommend reviewing this page regularly.

13. Contact and Complaints

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our data protection team will give your matter the attention it deserves.